Shipping policy

Shipping Policy

Updated: August 25, 2026

This Shipping Policy applies to products purchased directly from Rough Seas LLC, doing business as Rough Seas Teas (“Rough Seas,” “we,” “us,” or “our”), through www.roughseasproductions.com.

For shipping assistance, contact info@roughseasproductions.com.

Order Processing

Orders are processed according to the estimated processing time displayed on the product page or during checkout. Processing time is the time required to prepare an order before it is transferred to the shipping carrier. It does not include carrier transit time.

Processing may take longer for:

• Handmade or small-batch products;
• Custom or personalized blends;
• Preorders;
• Large or wholesale orders;
• Holiday or promotional periods; and
• Orders requiring address or payment verification.

Orders are generally not processed, shipped, or delivered on weekends or federal holidays unless otherwise stated.

Submitting an order does not guarantee acceptance. If we cannot fulfill an order, we will notify you and refund any amount paid for the unavailable portion.

Shipping Destinations

We currently ship to eligible addresses within the United States unless otherwise stated during checkout.

We do not ship to an address, territory, post-office box, military address, or international destination when the selected carrier or service does not support that destination.

Available delivery locations and shipping methods will be shown during checkout.

Shipping Rates

Shipping charges are calculated and displayed before you complete your purchase. Rates may be based on:

• Package weight and dimensions;
• Delivery destination;
• Selected shipping method;
• Order value; and
• Carrier rates or applicable promotions.

Taxes, expedited-delivery charges, and other disclosed fees may apply.

Shipping charges are generally nonrefundable after an order has shipped unless the order is lost, damaged, incorrectly fulfilled, canceled as required by law, or otherwise eligible under our Return and Refund Policy.

Estimated Delivery Times

Delivery dates are estimates unless expressly identified as guaranteed. Carrier transit times begin after the order has been processed and accepted by the carrier.

Delivery may be affected by weather, natural disasters, carrier interruptions, holidays, high shipping volume, government actions, incorrect addresses, or other circumstances beyond our reasonable control.

Rough Seas does not guarantee a carrier’s estimated delivery date. However, this does not limit any right or remedy available when an order is not delivered.

Legally Required Shipping Notice

We will have a reasonable basis for any shipping timeframe stated on our Website or during checkout.

If we cannot ship within the promised time—or, if no shipping time was provided, within 30 days after receiving the completed order—we will provide notice and any legally required opportunity to:

• Agree to the revised shipping date; or
• Cancel the affected portion of the order for a refund.

If an order is canceled because it cannot be shipped, the legally required refund will include applicable amounts paid for the unshipped merchandise and associated shipping or handling charges.

Order Confirmation and Tracking

When available, tracking information will be sent to the email address or mobile number provided during checkout.

Tracking information may take time to become active after a shipping label is created. The creation of a shipping label does not necessarily mean the carrier has received the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive or collect their packages.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address.

Review the following information carefully before submitting an order:

• Recipient’s full name;
• Street address and unit or apartment number;
• City, state, and ZIP code; and
• Email address and telephone number.

Contact info@roughseasproductions.com immediately if an address needs to be corrected. We will make reasonable efforts to update the address, but we cannot guarantee changes after an order has entered fulfillment or been transferred to the carrier.

If an order is delivered to the address entered during checkout, we may be unable to provide a replacement or refund. Documented delivery disputes will be reviewed individually and handled in accordance with applicable law.

Address Changes and Package Rerouting

Rough Seas does not guarantee that a carrier can intercept or reroute a package after shipment.

Any carrier-imposed address-correction, interception, forwarding, storage, or redelivery fees resulting from information supplied by the customer may be charged to the customer to the extent permitted by law.

Do not submit a separate replacement order unless directed to do so, as this may result in duplicate charges or shipments.

Lost or Missing Packages

If tracking does not update for an unusual period or a package appears lost before delivery, contact info@roughseasproductions.com promptly with your name and order number.

We may:

• Review carrier tracking and delivery records;
• Confirm the shipping address;
• Request additional information;
• Open a carrier investigation or claim; and
• Provide an appropriate replacement or refund based on the investigation and applicable law.

Customers may be required to reasonably cooperate with a carrier investigation.

A blanket disclaimer of responsibility does not apply to merchandise that was never delivered. Your rights will be determined by the circumstances and applicable law.

Packages Marked “Delivered”

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct.
2. Check mailrooms, parcel lockers, entrances, side doors, and other secure delivery areas.
3. Ask household members, neighbors, building staff, or property management whether they accepted the package.
4. Allow one additional business day when a carrier has marked a package delivered prematurely.
5. Contact the carrier and Rough Seas if the package remains missing.
6. Report the issue as soon as reasonably possible, preferably within seven days of the delivery scan and no later than 30 days after the reported delivery date.

We will review documented delivery disputes individually. A replacement or refund is not automatic when reliable carrier records confirm delivery to the address entered at checkout, but nothing in this policy limits rights that cannot legally be waived.

Damaged, Opened, or Incorrect Packages

Inspect your order promptly after delivery.

Contact info@roughseasproductions.com within 30 days if:

• The package or product arrived damaged;
• The package appears to have been opened or tampered with;
• An item is missing;
• You received the wrong product; or
• A consumable product’s seal is broken or compromised.
• Include:
• Your order number;
• A description of the issue;
• Photographs of the shipping box or mailer;
• Photographs of the shipping label;
• Photographs of the affected product and packaging; and
• Any other information reasonably needed to evaluate the claim.

Keep the product and all packaging until we complete our review. If we confirm that the product was damaged, compromised, or incorrectly fulfilled, we will provide an appropriate replacement, refund, or other remedy. Rough Seas will cover reasonable return-shipping costs when a return is required because of our error or a qualifying defect.

Return to Sender

A package may be returned to us because:

• The address was incorrect or incomplete;
• The recipient declined the package;
• Delivery attempts were unsuccessful;
• The package was not collected in time;
• The customer moved without providing forwarding information; or
• Required duties, taxes, or fees were not paid.
• Once a returned package reaches us and is inspected, we will refund the eligible merchandise price to the original payment method.

Original shipping charges are not refundable when the return resulted from an address entered incorrectly, refusal of delivery, failure to collect the package, or another circumstance not caused by Rough Seas. This restriction does not apply when a refund of shipping charges is required by law or the return resulted from our error.

We cannot guarantee that a returned package can be reshipped. If reshipment is available, the customer may be responsible for the new shipping charge.

Refused Deliveries

Refusing a delivery does not automatically qualify an order for a full refund.

A refused package will be treated as a return-to-sender shipment. Any refund will be issued after the package is received and inspected, subject to our Return and Refund Policy and applicable law.

Preorders and Custom Products

Preorders, made-to-order products, custom blends, personalized products, and large orders may require additional processing time. The estimated timeframe will be disclosed on the product page, order confirmation, invoice, or other order communication.

If a material delay occurs, we will provide the notice and cancellation options required by applicable law.

Local Pickup

When local pickup is offered, the available location, pickup period, and instructions will be provided during checkout or in the pickup notification.

Bring the order confirmation and any requested identification. Orders should not be collected before a pickup-ready notice is issued.

If an order is not collected within the stated pickup period, contact us. Unclaimed orders, particularly consumable or custom products, may be subject to the cancellation, refund, or restocking terms disclosed at purchase and permitted by law.

Risk of Loss

Ownership and risk of loss pass as provided by applicable law. Nothing in this policy shifts responsibility in a manner prohibited by law or eliminates rights relating to merchandise that is lost, damaged, defective, incorrectly fulfilled, or never delivered.

Related Policies

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Use of our Website and purchases are also governed by our Terms of Service and Privacy Policy:

• Terms of Service: https://www.roughseasproductions.com/policies/terms-of-service
• Privacy Policy: https://www.roughseasproductions.com/policies/privacy-policy

Contact Us

Rough Seas LLC
Email: info@roughseasproductions.com
Website: https://www.roughseasproductions.com

This Shipping Policy does not limit any consumer right or remedy that cannot be waived under applicable law.