Refund policy

Return and Refund Policy

Updated: August 25, 2026

This Return and Refund Policy applies to eligible products purchased directly from Rough Seas LLC, and Rough Seas Teas (“Rough Seas,” “we,” “us,” or “our”), through www.roughseasproductions.com.

For assistance with a return, refund, damaged order, or delivery issue, contact:

info@roughseasproductions.com

Return Eligibility

You must contact us within 30 calendar days after receiving your order to request a return or report an order issue. Requests submitted after 30 days may not be eligible for review unless otherwise required by law.

To qualify for a discretionary return:

  • The product must be unused, unopened, and in the condition in which it was received;
  • The product must be returned in its original packaging;
  • Any original seals, labels, tags, liners, and accessories must remain attached or included; and
  • You must provide a receipt, order number, or other proof of purchase.

Returns are subject to inspection. Products that are opened, used, altered, washed, damaged after delivery, missing components, or damaged during return shipping may be denied or receive a reduced refund to the extent permitted by law.

Do not mail a return until you have contacted us and received return instructions. Returns sent without authorization may be delayed or refused.

Tea, Food, and Botanical Products

For health and safety reasons, opened tea, food, herbs, botanical products, and other consumable products cannot be returned because of personal preference or buyer’s remorse.

An opened consumable product may still qualify for a replacement or refund if it was damaged, defective, contaminated, mislabeled, or different from what was ordered.

Natural and handcrafted products may have reasonable variations in color, aroma, flavor, texture, cut, or appearance. These natural variations are not generally considered defects.

Nonreturnable Items

Unless an item is damaged, defective, incorrectly fulfilled, or returnable under applicable law, the following are final sale:

  • Opened or used tea, food, botanical, or consumable products;
  • Custom or personalized blends and gift items;
  • Gift cards;
  • Products marked “Final Sale” at the time of purchase; and
  • Sale, clearance, or discounted products.
  • Final-sale restrictions do not eliminate any rights you may have when an item is damaged, defective, unsafe, incorrectly described, or different from what you ordered.

Damaged, Defective, or Incorrect Orders

Mistakes occasionally happen, and we will review legitimate order concerns.

Contact info@roughseasproductions.com within 30 days of delivery if your order:

  • Arrives damaged;
  • Contains the wrong product;
  • Is missing an item;
  • Has a material defect;
  • Arrives opened or compromised; or
  • Is materially different from its description.

Please provide:

  • Your name and order number;
  • A description of the problem;
  • Photographs of the product, packaging, shipping label, and damage when reasonably available; and
  • Any other information reasonably needed to investigate the issue.

If we determine that the item was damaged, defective, or incorrectly fulfilled, we may offer an appropriate replacement, refund, or store credit. Rough Seas will pay reasonable return-shipping costs when a return is required because of our error or a qualifying product defect.

Nothing in this policy limits any remedy required by applicable law.

Allergies and Product Reactions

Customers should review the complete ingredient list and product label before using or consuming a product. Contact us before purchasing if you need additional ingredient or allergen information.

People with food allergies, sensitivities, medical conditions, or concerns about herb–medication interactions should consult an appropriate healthcare professional before use.

If you believe a product was mislabeled, contaminated, or caused an adverse reaction, stop using it and contact us promptly at info@roughseasproductions.com. Seek appropriate medical attention when necessary.

Nothing in this policy excludes or limits Rough Seas’ responsibility for accurate labeling, product safety, negligence, or any other obligation that cannot legally be waived.

Change-of-Mind Returns

We generally do not provide refunds or replacements solely because of:

  • Buyer’s remorse;
  • A change in personal preference;
  • Natural variations in botanical ingredients;
  • Minor color differences caused by photography, lighting, or device displays;
  • A product not matching an expectation that was not included in the product description; or
  • A customer selecting the wrong item, quantity, size, or option.

An eligible unused and unopened non-consumable item may still be returned within the 30-day period, subject to this policy.

Return Shipping

For an approved change-of-mind return, the customer is responsible for return-shipping costs.

Original shipping charges and return-shipping costs are generally nonrefundable unless:

  • The return results from an error by Rough Seas;
  • The product was damaged, defective, or different from what was ordered; or
  • A refund of those charges is required by law.

Use a trackable shipping method and retain the tracking information. We are not responsible for a customer’s return package that is lost or damaged before reaching us, except to the extent otherwise required by law.

Refunds

Once an authorized return is received, we will inspect it and notify you whether the refund was approved or denied.

Approved refunds will be issued to the original payment method. We will generally initiate an approved refund within seven business days after completing our inspection and no later than required by applicable law.

Your bank, card issuer, or payment provider may require additional time to post the refund. Processing times are controlled by the financial institution and may vary.

If you contact us about a pending return or refund, provide your order number and return-tracking number.

Shipping charges are not included in a refund unless stated in this policy or required by law.

Exchanges

Contact us before returning an item for exchange. Exchanges are subject to eligibility and product availability.

If an exchange has already shipped or a refund has already been issued, we may be unable to change the request.

Price Adjustments

A one-time price adjustment may be requested when the regular selling price of an eligible item decreases within seven calendar days after purchase.

Approved adjustments will include the eligible price difference and corresponding taxes and will be returned to the original payment method.

The following may be excluded from price adjustments:

  • Clearance or final-sale items;
  • Limited-time promotions;
  • Discount-code purchases;
  • Bundled offers;
  • Event-specific pricing; and
  • Pricing errors.

After a price adjustment is issued, the adjusted item will be considered final sale unless it is damaged, defective, incorrectly fulfilled, or otherwise returnable under applicable law.

Lost, Missing, or Undelivered Packages

If tracking shows that a package is lost, missing, or not delivered, contact info@roughseasproductions.com promptly.

We will review the tracking information, delivery address, carrier records, and other available evidence. Depending on the circumstances and applicable law, we may submit a carrier claim and provide a replacement or refund.

We are not responsible for delays caused solely by a shipping carrier, weather, natural disasters, government actions, or other circumstances beyond our reasonable control. This does not eliminate any right you may have when an order is never delivered.

If we cannot ship an order within the promised time—or within the legally required period when no time was promised—we will provide any notice, cancellation option, and refund required by law.

Incorrect or Incomplete Addresses

Customers are responsible for reviewing the shipping address before submitting an order.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfillment.

If an order is delivered to the address entered at checkout, Rough Seas may be unable to provide a replacement or refund. We will review documented delivery disputes individually and comply with applicable law.

Return to Sender

A package may be returned to us because:

  • The address was incorrect or incomplete;
  • The recipient declined the package;
  • The package was not collected in time;
  • Delivery attempts were unsuccessful; or
  • Required duties, taxes, or customs charges were not paid.
  • When a return-to-sender package is received and inspected, we will refund the eligible merchandise price to the original payment method. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

We do not guarantee that a returned package can be reshipped. If reshipment is available, the customer may be required to pay the new shipping charge when the return resulted from an incorrect address, failure to collect the package, or unpaid duties or taxes.

Contact Us

Rough Seas LLC
Email: info@roughseasproductions.com
Website: https://www.roughseasproductions.com

This policy does not limit any consumer right or remedy that cannot be waived under applicable law.